Privacy Policy
We are committed to protecting your privacy and personal information
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or update your profile
- Place an order or make a purchase
- Contact us for customer support
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotional activities
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer service and support
- Send you updates about your orders and account
- Improve our services and user experience
- Comply with legal obligations
- Prevent fraud and enhance security
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted partners who assist us in operating our platform, conducting business, or serving you.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request data portability
- Object to certain processing activities
- Lodge a complaint with supervisory authorities
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children's Privacy
Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from children under 21. If we learn we have collected such information, we will delete it promptly.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@sillo.com
Phone: 1-800-SILLO-HELP
Address: Thunder Bird Company, 123 Innovation Drive, San Francisco, CA 94105
© 2025 Thunder Bird Company. All rights reserved.